Track Order

Customer Questions & Answers

Question: How long will it take for the buyer to receive their order?
Answer: On average, merchandise is produced and shipped from our facility 3-5 business days after purchase. Standard shipping/transit times apply (7-10 days for domestic and 10-15 days for international).

Please contact us at contact@canelaza.com if your tracking number is not up after 2-3 weeks..

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be cancelled.